General Shipping Questions
Do you offer free shipping?
All orders over $50 ship for free in the USA! Get free shipping on international orders to UK, CA, AU, MX, FR, DE, ITA, NL, and IN over $100 (just pay duties)! All other countries we ship to receive $10 flat rate shipping, plus duties, on orders over $100. Duties must be paid during checkout for all international orders.
If you are receiving an error message during checkout, please send us an email at firstname.lastname@example.org with a screenshot of your web browser so that we may resolve the issue ASAP!
When can I expect to receive my order?
Please allow 2-4 business days for order processing. For USA destinations, you can choose from USPS First Class Package Service for standard shipping or Priority Mail to get your order a bit faster! We use USPS for our free shipping option over $50. Due to COVID-19, please anticipate delays and be aware that the shipping times displayed on the checkout page are only estimates, not guaranteed delivery dates.
I accidentally entered the wrong shipping address when I placed my order, what can I do?
Please contact email@example.com immediately to provide the correct shipping address (include your order number in your email). Once your order has shipped, we cannot change the address.
My order was returned to sender. What can I do?
Please contact firstname.lastname@example.org with your order number and a different shipping address. For orders returned to sender, it is necessary for the customer to pay shipping for the new parcel with your items.
I received a delivery notification, but my package is missing.
Once your package has been delivered, Musée Beauty is not liable for stolen/missing packages. If you bought shipping insurance via Route during checkout, you may file a claim via their company.
Can I return the items in my order?
Due to COVID-19, we are unable to accept returns. If you are unsatisfied with your order, please contact us at email@example.com
The product I bought arrived damaged
Each Musée Beauty product is inspected prior to shipping, but unfortunately damage may occur during shipping. If you bought shipping insurance via Route during checkout, you may file a claim via their company.
International Shipping Questions
Does Musée Beauty ship to my country?
We currently ship to the USA, UK, Canada, Australia, New Zealand, Mexico, France, Germany, Italy, Netherlands, Ireland, Sweden, and India! We are working very hard behind the scenes to bring you international shipping for the rest of the world. Follow us @museebeauty on Instagram to stay updated!
How much do I pay for shipping?
Duties must be paid during checkout for all international orders. The cost for shipping your order depends on your address and service level you choose for shipping. Get free shipping, plus duties, on international orders to UK, CA, AU, MX, FR, DE, ITA, NL, and IN over $100! All other countries we ship to receive $10 flat rate shipping plus duties on order over $100.
How long will it take for my order to arrive?
Delivery time varies depending on the carrier, service level, and your address. Generally speaking, it takes between 1-5 business days for Express shipments to arrive. Standard shipments usually take between 6 to 14 business days. Note, these time ranges do not include any delivery delays due to customs clearance or COVID-19. Please allow for 2-4 business days for order processing prior to shipping.
Why do I pay duties and taxes?
All landed costs (duties, taxes, and fees) are collected on imports by your country’s customs authorities. The order value, shipping charges, types of commodities and their value, country of manufacture, and trade agreements all dictate the import duties, taxes, and fees levied by your country. The duties and taxes are mandatory and must be paid at checkout.
Is Musée Beauty a cruelty-free brand?
Yes! We are proudly cruelty-free.
Are Musée Beauty products vegan?
All of our products are vegan, except for Impressionism Lip Sketch, which contains carmine and therefore is not vegan.
How can I show you the makeup looks I create using Musée Beauty products?
Please tag us on Instagram @museebeauty and use the hashtag #museebeauty to share your artwork with us! We love seeing all your creative looks!