FAQ

General Shipping Questions

Do you offer free shipping?
All orders over $35 ship for free in the USA!

When can I expect to receive my order?
Please allow 2-4 business days for order processing. For USA destinations, you can choose from USPS First Class Package Service for standard shipping or Priority Mail to get your order a bit faster! We use USPS for our free shipping option over $35. Due to COVID-19, please anticipate delays. 

I accidentally entered the wrong shipping address when I placed my order, what can I do? 
Please contact hello@museebeauty.com immediately to provide the correct shipping address (include your order number in your email). Once your order has shipped, we cannot change the address.

I received a delivery notification, but my package is missing. 
Once your package has been delivered, Musée Beauty is not liable for stolen/missing packages. If you bought shipping insurance via Route during checkout, you can file a claim via their company.  

Can I return the items in my order?
Due to COVID-19, we are unable to accept returns. If you are unsatisfied with your order, please contact us at hello@museebeauty.com 

The product I bought arrived damaged
Each Musée Beauty product is inspected prior to shipping, but unfortunately damage may occur during shipping. If you bought shipping insurance via Route during checkout, you can file a claim via their company.  

International Shipping Questions

Does Musée Beauty ship to my country? 
We currently ship to the USA and Canada! We are working very hard behind the scenes to bring you international shipping for the rest of the world. Follow us @museebeauty on Instagram to stay updated!

How much do I pay for shipping?
The cost for shipping your order depends on your address and service level you choose for shipping. 

How long will it take for my order to arrive?
Delivery time varies depending on the carrier, service level, and your address. Generally speaking, it takes between 1-5 business days for Express shipments to arrive. Standard shipments usually take between 6 to 14 business days. Note, these time ranges do not include any delivery delays due to customs clearance or COVID-19. Please allow for 2-4 business days for order processing prior to shipping.

Why do I pay duties and taxes?
All landed costs (duties, taxes, and fees)  are collected on imports by your country’s customs authorities. The order value, shipping charges, types of commodities and their value, country of manufacture, and trade agreements all dictate the import duties, taxes, and fees levied by your country. The duties and taxes are mandatory and must be paid at checkout.

Product Questions

Is Musée Beauty a cruelty-free brand?
Yes! We are proudly cruelty-free.

Are Musée Beauty products vegan?
The Impressionism Palette and Lip Glazes are vegan. Impressionism Lip Sketch contains carmine and therefore is not vegan. 

How can I show you the makeup looks I create using Musée Beauty products?
Please tag us on Instagram @museebeauty and use the hashtag #museebeauty to share your artwork with us! We love seeing all your creative looks!  

Got any other questions? Email us at hello@museebeauty.com